Notes on marketing, service, and what actually moves the needle for small healthcare and professional-services businesses - plus product news from the team building RIFT, RIKO and RISE.
Seven checks, about an hour, once a month: uninvoiced appointments, draft invoices, aged receivables, claims with no outcome, cancellation fees, rate settings, and a diary-versus-takings sanity check. Every one catches money that leaks in real clinics.
Read more →A rejected claim is money with a deadline, not lost money. The common causes, the fix-and-resubmit path, and the windows that just tightened: one year for bulk-billed Medicare services, 90 days for NDIS payment requests.
Read more →Six checks, about an hour, using reports already in your practice software: uninvoiced appointments, draft invoices, unpaid balances, claims that never came back, out-of-date rates, and whether the diary agrees with the ledger.
Read more →What the research actually says about where clinic money goes missing: Australian GPs undercharge at 11.8% of encounters, invoices settle 6.9 days late on average, and up to 65% of denied claims are never reworked. Five verified stats, and what to do about them.
Read more →The renamed NDIS Pricing Schedule took effect 1 July: psychology up $20 an hour, cuts elsewhere, and a new suffix line-item structure for travel, cancellations and telehealth. What to check in your billing setup this week.
Read more →Billing someone you care for is different from billing a customer. Why the overdue drawer fills in clinics specifically - and the six structural habits that empty it without anyone having to be brave.
Read more →Step-by-step through Cliniko's two complementary reports - Uninvoiced appointments and Outstanding invoices - plus the gaps neither can see: partial payments, claim outcomes, and money handled outside the system.
Read more →The Activity report filter that surfaces appointments with no invoice, the three receivables reports, why there's no such thing as a draft invoice in Zanda, and what its built-in reminders can't chase.
Read more →Real numbers from a Melbourne psychology practice's first seven weeks with RIKO: 52% of patient questions arrived outside 9-5, and the busiest hour of the week was 8pm - three hours after reception goes home.
Read the case study →A plain explanation of what a healthcare AI chatbot actually is, how it works, and what makes it different from a generic chatbot bolted onto a clinic's website.
Read more →A practical checklist for evaluating one before you buy: clinical-advice boundaries, crisis handling, data residency, practice-software integration, and AHPRA compliance.
Read more →Similar AI under the hood, very different guardrails. Where a generic customer-support chatbot falls short in a clinical setting, and what to check instead.
Read more →For a local clinic, the thing that actually gets you referred isn't your ad spend - it's whether someone got a straight answer at 9pm on a Tuesday. Why responsiveness outperforms reach for small practices.
Read more →Enterprise service desks run on tiers so the right question reaches the right person. Here's how the same idea scales down to a two-practitioner clinic - and what "tier zero" should actually be doing.
Read more →Most new-patient enquiries don't arrive at 10am on a Monday. They arrive whenever someone finally decides to ask - and if nobody's there, they usually just ask somebody else.
Read more →RIFT now has a public listing in Cliniko's connected apps directory. What the listing says, what RIFT reads from a Cliniko account (and what it never touches), and how to run a free leak report on your own data.
Read more →Paste an API key and your clinic's leak report runs from live Cliniko data, refreshed daily - no exports. What syncs, the honest edges of what Cliniko's API can show, and where Zanda practices stand.
Read more →Zanda's public API beta has closed enrolment, so a practice without access can't currently get it. RIFT doesn't wait for it and runs from your own export; RIKO's booking flow is the part that's genuinely gated. Here's the honest position and what we're doing about it.
Read more →Where the Zanda integration stood in July: a closed-beta API with no endpoint for creating appointments, what Zanda's own roadmap says is coming, and how it compares to Cliniko. Updated 25 Aug 2026: RIKO does not connect to Zanda yet.
Read more →